Hi
, welcome toHelp Center
Hi
, welcome toHelp Center
Common Issues
01
How long it will take to process the withdrawal request and funds to arrive into bank after processed?
Withdrawal requests will be reviewed and processed in 24 hours (Weekends exclusive). Please note that it may take 3-14 business days for the funds arriving into your bank account as arrival time of funds depends on the banks' processing time.
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02
Why my withdrawal request takes longer to process ?
To adhere to anti-money laundering guidelines, each withdrawal request must be reviewed by compliance . It may take 1-2 business to finalize the request. Kindly remind you that processing time only reflects the time it takes FT211 to complete the withdrawal during normal business hours. Your bank may take additional time to credit the funds to your account.
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03
What's the minimum withdrawal amount?
Minimum withdrawal amount is PHP300 with 3.5% commission. Please click on the profile picture in the upper left corner then click "Withdraw" to create a withdrawal request.
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04
What’s the minimum deposit amount?
Minimum deposit amount is PHP100.
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05
How to trade?
1. Click the button on the top left corner and choose the symbol you want to trade;
2. Choose the trading amount based on your own preference;
3. Choose the direction "buy" or "sell".
The rules of quick mode:
Your positions will be closed automatically when the take profit/stop loss price is triggered.
The default take profit is 80% of the investment amount. The default stop loss is 100% of the investment amount.
The holding period may vary widely, depending on when the take profit/stop loss price is triggered.
The rules of leverage mode:
Your positions can be closed automatically by setting the take profit/stop loss. They can also be closed manually.
There is no limit on how long positions can be held for. Positions can be held overnight.
2. Choose the trading amount based on your own preference;
3. Choose the direction "buy" or "sell".
The rules of quick mode:
Your positions will be closed automatically when the take profit/stop loss price is triggered.
The default take profit is 80% of the investment amount. The default stop loss is 100% of the investment amount.
The holding period may vary widely, depending on when the take profit/stop loss price is triggered.
The rules of leverage mode:
Your positions can be closed automatically by setting the take profit/stop loss. They can also be closed manually.
There is no limit on how long positions can be held for. Positions can be held overnight.
More
If your issue is not resolved, please download the app to get more help.
If your issue is not resolved, please download the app to get more help.